- You will be permitted to access the Platform, avail the Sealed Services and connect with Customers and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform and avail Sealed Services is subject to Your continued registration on the Platform.
- You will be required to enter Your personal information including your name, contact details and valid phone number while registering on the Platform. As part of the registration process, We reserve the right to undertake a one-time verification process to verify Your personal information and register your Account.
- You agree to provide complete and accurate information for registration of Your User account with the Platform and keep the same updated as and when there is any change in Your information. Sealed will not be responsible or liable in any manner whatsoever for the accuracy or completeness of any information provided by You. If You provide any incorrect, incomplete or false information or if Sealed has reasonable grounds to suspect that such information is incorrect, incomplete or false, Sealed reserves the right to suspend or terminate Your Account (defined below) and restrict Your use and access of the Platform for such time and refuse current or future use of the Platform (or any part thereof) as Sealed may deem fit.
- Sealed has the right to display all non-personal information, feedback, ratings, and reviews provided by You on the Platform.
2. Sealed Services
- The Platform enables you to connect with Professionals and Delivery Partners for the following services ("Sealed Services"): (a) To pick up and drop off packages/documents (“Item”) from 1 (one) location to another and get the same delivered to You or to the Professionals through the Delivery Partner ("Pick Up and Drop Off Services"); and (b) To avail other services provided by other service providers as may be required, such as notarization of a document, making photocopies, etc. (“Ancillary Services”).
- Once the Pick Up and Drop Off Services/ Ancillary Services have been completed or delivered, as the case may be, You shall be promptly updated/notified of the same on the Platform.
- Sealed may, at its sole discretion, add, modify, upgrade, extend, withdraw or cancel, terminate any of the Sealed Services listed above from time to time. Sealed does not guarantee that the Sealed Services will be made available to You at all times.
- You agree and acknowledge that: (a) Sealed is only a facilitator between You, the Professionals and Delivery Partners (as the case maybe) providing You access to the Platform to connect with Professionals and Delivery Partners for You to initiate transactions on the Platform; (b) Sealed will not be a party to any of the transactions that are initiated by You through the Platform; (c) Sealed will not be liable for the actions or conduct of the Delivery Partner with respect to Your transactions initiated on the Platform; (d) Sealed will not incur any liability with respect to the services performed by the Professionals and/ or the Delivery Partners or for the conduct, acts and omissions of the Professionals (including their employees and consultants) and Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You arising out of or in relation to the services being provided to You by the Professionals and/or the Delivery Partner; and (e) Sealed will not be liable for any direct, indirect, incidental, consequential, punitive damages or loss, costs, or expenses in relation to Your use and access of the Platform.
- Your scheduling and rescheduling a transaction on the Platform is subject to the availability or non-availability of Delivery Partners around Your area at such time. If You choose to reschedule a transaction on the Platform to a later date and time, please cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your preferred time.
- If a transaction initiated by You on the Platform cannot be completed, Sealed will notify You on the Platform.
- Your geo-location information is required for You to avail the Sealed Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring, tracking and sharing of Your geo-location information with Delivery Partners and Professionals (as the case maybe) for the limited purpose of availing the Service. Sealed will use Your location-based information that is captured by the Platform through a global positioning system whenever You are using Your mobile device or computer or other device to avail Sealed Services through the Platform. Such location based information will be used by Sealed only to facilitate and improve the Sealed Services being offered to You on the Platform.
- You understand and acknowledge that Sealed by itself does not sell or provide any such Items or effect the delivery of such Items and will not be not responsible for the quality, merchantability or fitness of such Items or the delivery thereof.
- If You have any grievances or complaints relating to the transaction initiated by You on the Platform or Sealed Services, please contact Sealed within 24 (twenty four) hours from the time of such transaction.
3. User Information
- You are solely responsible for and in control of the information that You provide us with. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Sealed. Further, You understand and agree that certain information will be case sensitive and be handled with prudent care.
- If We are unable to establish a unique identity of the User against a valid mobile number or e-mail address, Sealed reserves the right to indefinitely suspend such User's Account and will not be liable to share any Account information in this regard.
4. Payment Terms
- While initiating a request for a Pick Up and Drop Off Service and/or Ancillary Services, You will pay the service fees for availing the Pick Up and Drop Off Service and/or Ancillary Services as may be displayed to You on the Platform (“Service Fees”). Only upon successfully processing such payment, will the Delivery Partner initiate the Pick Up and Drop off Service and/or the applicable Ancillary Services.
- You agree that Sealed may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.
- Upon completion of your transaction on the Platform, You agree to provide a rating and comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) as may be required by the Platform; and (ii) the Delivery Partner may also be prompted to rate You on the Platform. Based on such ratings, Your rating score will be determined and displayed on the Platform.
- Sealed and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Sealed and its affiliates without attribution to or approval of Users and You hereby consent to the same. Sealed and its affiliates reserve the right to edit or remove comments if such comments include abusive, obscene or other objectionable content, or violate any data privacy laws, local laws or content policies of Sealed and its affiliates.
6. Cancellation and Refund
- Sealed will confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, please select the cancel option on the Platform. You may have to pay a cancellation fee for transactions initiated on the Platform if the task relating to such a transaction has already been commenced by the Delivery Partner or the Professional, as the case may be. Such cancellation fee will be determined as per the cancellation and refund policies of such Delivery Partner/ Professionals and will be charged to You.
- Sealed may cancel the transaction initiated by You on the Platform, if:
- The designated address to avail the Sealed Services provided by You is outside the service zone of Sealed.
- Sealed is unable to get your response via phone or any other communication channel at the time of confirmation of the transaction.
- Information provided by You is not complete or sufficient to execute the transaction initiated by You on the Platform.
- If a Delivery Partner is not available to perform the services at such place and time, as may be requested.
- If the transaction cannot be completed for force majeure reasons or for reasons beyond the control of Sealed.
- You will be able to claim refunds for transactions initiated by You only if You have already pre-paid the
Service Fees with respect to such transaction and under the following circumstances:
- Your package has been tampered or damaged at the time of delivery, as determined by Sealed basis the parameters established by Sealed in its sole discretion.
- If the wrong Item has been delivered to You, which does not match with the Item for which You had initiated a transaction on the Platform.
- If Sealed has cancelled the order as already mentioned above.
- All decisions with respect to refunds will be at the sole discretion of Sealed and as per the internal refund policy and decision of Sealed in this regard, and will be final and binding. All refunds initiated by Sealed will be refunded to the same account from which You initiated the transaction on the Platform.
7. Pick Up and Drop Off Services
- You can initiate a transaction on the Platform by which You may (through the help of a Delivery Partner) send packages to a particular location. The Pick Up and Drop Off Services are provided to You directly by the Delivery Partner and Sealed merely acts as a technology platform to facilitate transactions initiated on the Platform and does not assume any responsibility or liability for any form of deficiency of services on part of the Delivery Partner.
- You agree that before requesting a Pick Up and Drop Off Service, You are well aware of the contents of the package sent or requested by You through the Delivery Partner, and that such contents are legal and within limits of transportation under any applicable laws. Such contents will not be restricted and/or banned and/or dangerous and/or prohibited for carriage, including radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones, currency, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, alcohol, narcotics and psychotropic substances or any other prohibited material or material(s), for the transportation of which specific authorisations/ licenses may be required under applicable laws.
- Payments shall be through payment gateways provided on the Platform and may include standard options such as credit/ debit card, net banking, payment by UPI, wallets and cash on delivery. Please read the specific payment terms carefully before selecting one of the options.
8. Eligibility to Use
- Sealed Services are not available to minors, i.e., persons below 18 (eighteen) years of age or to any Users suspended or removed by Sealed from accessing the Platform. You represent that You are of legal age to form a binding contract and not barred from receiving using or availing Sealed Services.
- Sealed reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without providing any reasons.
- You will not have more than 1 (one) active Account (as defined below) on the Platform and will not be permitted to transfer Your Account to another party or impersonate any other person for the purpose of creating an account with the Platform.
9. User Account, Password, and Security
- You will have to register on the Platform and create an account with a unique user identity and password ("Account") to use the Platform and avail the Sealed Services. If You are using the Platform on a compatible mobile or tablet, You will have to install the application and then proceed with registration. Use of another User’s Account information for using the Platform is expressly prohibited.
- You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify Sealed of any unauthorized use of Your Account information or any other breach of security, and (ii) exit/log out from Your Account at the end of each session. Sealed will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by Sealed or any other User of or visitor to the Platform due to any unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.
10. Representations and Warranties
- You represent and warrant that You have not received any notice from any third party or statutory authority and no litigation is pending against You in any court of law, which prevents You from accessing the Platform and/or availing the Sealed Services.
- You represent and warrant that You are legally authorized to view and access the Platform and avail the Sealed Services.
- You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by Sealed. You shall not use any bot, deep-link, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Sealed property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
- You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that You may consider offensive, indecent or otherwise objectionable. Sealed disclaims all liabilities arising in relation to such offensive content on the Platform.
In the course of using the Platform or Sealed Services, You represent and undertake not to:
- publish, post, upload, distribute or disseminate any abusive, defamatory, infringing, disparaging, obscene, indecent or unlawful topic, name, material or information;
- do any act by way of omission or commission that may harm minors in any manner;
- copy, republish, display, translate, transmit, reproduce or distribute any Sealed Property through any medium;
- conduct or forward surveys, contests, pyramid schemes or chain letters;
- upload or distribute files that contain software or other material that may violate third party intellectual property rights or documents or videos (whether live or pre-recorded) that contain viruses, malware, corrupted files, or any other similar software or programs that may damage the operation of the Platform or a third party's computer;
- engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform);
- attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any Sealed server, or through the Platform, by hacking, password mining or any other illegitimate means;
- probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform, including undertaking any reverse look-up or tracing activity to trace any information relating to another user of, or visitor to, the Platform, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any means whatsoever;
- disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites;
- collect or store data about other Users, Merchants, Delivery Partners in connection with the prohibited conduct and activities set forth herein;
- use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform;
- falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
- impersonate any other User, Merchant, Delivery Partner or person;
- threaten the unity, integrity, defense, security or sovereignty of India, friendly relation with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence; and
- Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.
- You agree and acknowledge that the use of Sealed Services is at Your sole risk and that Sealed disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
- Without prejudice to the above, Sealed makes no representation or warranty that the Sealed Services will meet Your requirements.
11. Intellectual Property Rights
- The Platform including all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), is owned by Sealed ("Sealed Property"), except where expressly specified to be licensed from a third party, and the intellectual property rights over such design, structure, process look and feel, branding, logo and arrangement of such Sealed Property vest with Sealed. You are not permitted to use Sealed Property without the prior written consent of Sealed.
- The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of Sealed, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use the Marks without the prior consent of Sealed or such third party as may be applicable.
12. Disclaimer of Warranties & Liabilities
- You expressly understand and agree that, to the maximum extent permitted by applicable law:
- Sealed will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.
- Sealed shall not be responsible for the delay or inability to use the Platform, Sealed Services or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Sealed shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the control of Sealed.
- You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.
- In no event shall We be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of goodwill, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or other staff time, or for any indirect, consequential, punitive or special loss, however arising, even if You have been informed in advance of the possibility of such damage.
- While We will use reasonable efforts to ensure that all information on the Platform is correct, We will not accept any liability for any error or omission. The information on the Platform is provided as a general guide only and not for any specific purpose.
- Your indemnification obligation will survive the termination of Your Account or use of the Platform or Sealed Services.
- The Platform and Sealed Services are only available to Users located in Chennai, India. If a User accesses or uses the Platform from any other jurisdiction outside India, the User shall be solely liable to comply with applicable laws of such jurisdiction.
14. Additional Terms
15. Link to Third Parties
16. Term and Termination
- Upon termination, Sealed shall have the right to retain all information pertaining to the transactions initiated by You on the Platform.
17. Governing Law
18. Report Abuse or Reach out
- You expressly agree to receive communications by way of SMS and/or WhatsApp and/or e-mails from Sealed, or other third parties. You can unsubscribe/opt-out of such communications anytime by updating the notification settings on the Platform.
- Notice: All notices from Sealed will be served by email to Your registered email address or message on your registered mobile phone number or by general notification on the Platform.